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New Health and Social Care Public Service Launched. .Monday, 19th September 2011. ."Tell us if mistakes have been made and don't be afraid to complain" was the key message from the launch of Healthcomplaints, a public service initiative to help members of the public understand where and how to complain about health and social care services, launched today (Monday) by Minister of State Roisin Shortall, TD...New Health and Social Care Public Service Launched...The Minister of State at the Department of Health with responsibility for Primary Care launched the initiative at a conference in Dublin Castle on How and Where to Complain about Heath and Social Care Services. . ."It is important to stress that everyone has the right to make a complaint and be confident that the complaint will be dealt with fairly, properly and promptly. Making a complaint should be a straightforward procedure; there should be no underlying concern that a complaint will in any way impinge on the level of care provided. When a patient contacts your service to complain about a service received, it can be a blessing in disguise. Sometimes you will see a weakness in your services that can be rectified. This will prevent possible future complaints or problems down the line. It is an effective form of patient feedback, although one you hope to minimise. The goal should be to get few or no complaints at all, " said Minister Shortall, speaking at the launch. . .Healthcomplaints is a toolkit which provides information and support about how and where to make complaints on services in health or social care. It consists of a guide for the public; a leaflet, a poster, a staff training guide and the website - www.healthcomplaints.ie. . .This is the first time such an initiative as this has been launched in Ireland. . .Speaking about how the initiative came about, the Ombudsman, Emily O'Reilly, said: "In June 2010, my Office decided to do something to try to make it easier for people to make a health an
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